Your non-refundable session fee is due at the time of booking to secure your date. Session fees do not include prints, products or digital files. These are all purchased in addition to the session fee. You will be presented with 50+ images to choose from.

There is no extra charge for moving a session once if you have given at least 7 days notice. However, if it is under 7 days, or you have to cancel at the last minute, a $290 reschedule fee will apply to secure the next booking. Last-minute cancellations will incur your session fee as payment for my time allocated for you. Your session deposit paid can be transferred ONCE if it’s before 7 days from your session date. If the next session that was booked in is again needed to be rescheduled, an additional $290 payment will be due to secure the next date/session, upon payment of the next session fee payment there will be no transfer of fee for subsequent rescheduling dates, each reschedule will be an additional $290. 

Please treat your booking as you would any specialist appointment. Please arrive on time for your session, arriving late will see that time taken off the session allocation, we must finish our session within the allocated time.

If you decided to forfeit your session payment without going ahead with the session, please tell me ahead of time.

No refunds will apply to cancelled sessions.

No refunds will apply to pre purchased gift vouchers under any circumstances. Due to the custom nature of photography, strictly no refunds on either your session deposit, or your order total will be issued. This includes any prepayment of any funds that occur before the booked session itself. If you need to reschedule for reasons of sickness, the price quoted at the time of booking will be honoured for 6 months only. After this time any pricing increase will be applicable. If you need to cancel your session before 7 days from the session and do not book in a future date, you will have a credit for funds paid, however any price changes will apply immediately. 

If any promotions arise where we are offering a discounted rate, this shall not apply to current booked sessions, or sessions that have been prepaid. Offers and gift vouchers may not be used in conjunction with other offers or gift vouchers. Offers and gift vouchers are not redeemable for cash or products.

All images are copyrighted to Isabella Giffard Photography, even those you purchase. Copying, scanning, or reproducing images is strictly prohibited. Screenshots from websites, social media is also prohibited. Images are not to be used for commercial use without written consent by Isabella Giffard.

Isabella Giffard Photography reserves the right to use any photograph in any form such as, but not limited to, the use in advertising, reproduction and copyright (this is outlined in your contract)

Please advise to the photographer through your client questionnaire or by email, if there are any family members that have any special needs/ circumstances or allergies.

We reserve the right to refuse any service at any time. 

Clients that attend their photography session in a disorderly state, or show disrespect to Isabella Giffard and her photography equipment will result in cancellation of the session immediately. No refund will be issued as per the cancellation terms. 

Any promotional special prices will strictly only be available during the time mentioned. 

Purchasing – The order that you place at the time of your ordering session or pre payment of an order are final. Under absolutely no circumstances do we refund or downgrade any part of your placed order. Invoices created are absolutely final. We do not have a cooling off period for orders placed. We pride ourselves on fast service and your order including prints, products and digital files or alike are processed asap after your ordering session unless you've chosen a payment plan in which case your products will be ordered once your payment plan has been paid off. By choosing your items, placing your order, making payment, we understand that you have made the right decision both from a styling and financial point. It is not our obligation to question your financial decisions at the time that you place your order and make payment. Entering into a payment plan you also understand the above, and any monies not paid in the outlined timeframe will be immediately forwarded to a third party collection agency and you would also be liable for any additional fees associated with collecting funds outstanding. 

By booking a session with Isabella Giffard Photography you agree to our terms & conditions of service.